Tapping into the willing spirit of passionate customers and dedicated online users, Get Satisfaction is a giant help forum for thousands of companies. Ask a question and get responses from thousands of customers. The idea is not new but the application of combining official company pages with employee and customer responses as well as tagging and sorting topics makes this a pretty cool tool for customers and companies.
If you’re passing through the Bellaterra/Huntington Beach area in California, you might want to watch out for the Rocky Mountain Chocolate Factory. The Consumerist hits them with a downright horror show story in customer service denial.
Not sure if I can bear to even eat chocolate after that story.
Update: The COO of Rocky Mtn Chocolate Factory called and apologized to the lady. Rock on! And hand me another chocolate bar.
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